Optic Clear wants you to be 100% satisfied shopping with us. A 30 day money back guarantee is applied on the following conditions:
Terms of Return
Eyeglass lenses with wrong prescription. Customer supplied the wrong prescription does not apply but we will review your situation.
Poor workmanship. Eyeglass lenses do not fit correctly to the frame.
The eyeglass lenses ordered are different from what you received. This includes different brand and reflective index.
Any alteration, damage, scratches or blemishes in some way will not be accepted.
Optic Clear will not be liable for any package that we do not receive. You are advised to insure your package that is being sent to us.
We reserve the right to accept or reject any return items.
Note: To apply for any eyeglass lenses to be returned, you must login to my account information and use the Return Request Form. Kindly state clearly the reasons of returning the items to obtain a Return Authorisation Code from us by email. All return items without our RAC will be rejected.
Refund
Any request of refund will take 7 - 10 business days to process. You will be informed by email about the outcome.